Demo Treeless Saddle Policies

Demo Policy

If you would like to take advantage of our saddle demo program, there is a $65 fee, payable by credit card only. $35 of this covers shipping; the other $30 is the demo fee which will be credited back to you should you purchase a saddle. You have 7 days to try the saddle. If you need additional time, please let us know in advance and we may be able to arrange this. If you would like to try a saddle for more than 2 weeks, this service is based on availability and additional fees will apply. You are responsible for return shipping and must use a trackable, insurable carrier.

We sometimes have pads and accessories available for trial separately from saddles; please contact us for more information.

Demo packages include everything you will need to ride in the saddle and are customized based on individual needs. All demo saddles and accessories are dedicated, which means that you are invited to ride in them as you would normally ride in your own saddle; there is no need to wrap the stirrup leathers or ride with a loose girth.

We are available for consultation and troubleshooting during the demo period. Many issues enountered with treeless saddles are easily remedied with a change of padding or simple adjustment; please do not hesitate to contact us for advice.

Return Policy

If, upon receiving your saddle, you are not satisfied, you may return the saddle. You must declare your intent to return the saddle within the first 7 days after receiving it. The saddle must be returned in new condition (see description below). Shipping charges are not refundable. If the saddle is returned in other than new condition, a 25% restocking fee will be assessed. Custom orders are not returnable.

We encourage you to make use of our demo program, which allows you to try a saddle for 7 days and ride in it as much as you would like. The demo saddle comes complete with all of the different options for fitting that are available for that style of saddle. Since all horses and riders are different, it is essential to ensure that the saddle is properly fit and taking advantage of the opportunity to demo a saddle is the best way to do this.

Definition of “new condition”: The saddle is clean and free of any type of mark on the leather. There are no apparent impressions/scratches from stirrup leathers or creases in the billets from the girth. The saddle has no hair, dirt, water marks, or worn areas. All accessories also show no apparent signs of use. In order to keep the saddle looking new and still ride in it, please wrap the stirrup leathers in something soft (fleece covers or polo wraps). Use a girth with roller buckles, do not tighten the girth more than necessary, and do not leave the girth or stirrups on the saddle when you are not riding in it.